Frequently Asked Questions (FAQ’s)…

Shipping, Handling and Insurance

  • What are the shipping and insurance costs?
  • Will any duties and taxes be charged on the shipment?
  • How are purchases shipped?
  • Can I have my purchase shipped to a location other than the address on my account?
  • Will items be left without a signature?
  • Who is liable should my package be lost or stolen while in transit?
  • What should I do if my shipment is damaged or missing items?
  • What happens if a package shipped is undeliverable?
  • Can I pay for my purchase and pick it up in-person? Is there any charge for this service?
  • How can I track my package?
  • Can I return or exchange my items?

Payments and Fees

  • How can I pay for my purchase?
  • Are there discounts for certain methods of payment?

Bullions Bars, Coins and Wearables

  • What is the difference between bullions and numismatic coins?
  • Why is there a difference in gold price vs the price I pay for bullions?
  • Will I pay taxes on on these products?
  • Will the bars and coins come with an assay certificate?